Frequently Asked Questions
Here you will find answers to the questions that are frequently asked. If your question is not there, just send us an e-mail or call us.
Your Kayoo Team
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We ship to all EU countries. The shipping costs will be displayed in the shopping cart after registration. The shipping costs are calculated depending on the items and the purchase quantity. We do not deliver to countries which can not be seen in the registration form.
Of course you can also shop as a private person with us.
You can also complete your order as a guest. Alternatively you can register with your Paypal or Amazon account. Please take into account that you can then choose only the respective payment method. We recommend a registration for an uncomplicated handling.
Our marketplace is also our digital product catalog.
The expected delivery date is always displayed directly on our product pages.
Once your product is packed, an email with delivery note and invoice in .PDF format automatically goes to the specified email address. Please also check your spam or junk folders. Shipping in paper format is not possible.
In the event of a complaint, please record your request via email. If damaged, you can speed up the process by adding images. Email: firstname.lastname@example.org
Our prices are calculated tough. We do not want to discriminate against a customer, so we decided against paying separate prices. As a dealer with regular need, we simply recommend a larger quantity to order - the scale price will automatically get you to low prices.
The cardboard boxes are delivered lying flat. This saves you valuable space. Upon receipt, this must be built by you.
No panic. Unfortunately that depends on the shipping service provider. Here it can happen that depending on the package volume individual shipments are not loaded together. As a rule, you will receive the remaining delivery one day later. In addition, we have several warehouses in different regions, which can be shipped from multiple locations.